Working with Miss Moneypenny means you have full time bespoke support service at your fingertips. We’re making a difference to business owners like you by managing the day to day operations of your company so that you can forget about the nitty gritty routine tasks and focus on the real job of growing your business.

Our smart support packages are scaled to suit your needs, so whatever your workload and budget, we can slot in and fill the gaps to ensure that everything gets done. We will provide you with the help that you need on a daily basis - this is an economical, hassle free, professional service which gives you an alternative to hiring staff.

Miss Moneypenny is made up of a team of intelligent support staff who really care about your business needs. Whether you need an occasional PA or constant support, you’ll be cared for by a small team of Moneypenny account managers who will work together to make sure your needs are met. Because we’re a well co-ordinated outfit, you’ll never have to worry about us taking holidays or being off sick. There’s always someone there for you.

All Moneypenny account managers have been rigorously tested for their competence and skills, and because we’re committed to being the best we could be we implement ongoing training to deliver peak performance. We’ll fit right in with you, your business, and your clients and we’re guaranteed to work out cheaper than full time or part time staff.

Admin Support  

We know that your business isn't going to run itself. Inevitably, there's going to be paperwork, and someone has to do it.

Team Moneypenny will smoothly embed themselves into the very fabric of your business, taking care of the day to day business so that you don't have to wade through a sea of filing every day. Let us manage your orders, quotations and invoicing. Give us your documents, staff files and holiday forms - and while you're at it, hand over the asprin as you'll be getting rid of that headache for good.

Call Answering

Picking up the phone is vital to your business. If you don’t answer the call, your competitor will.  Even diverting the phone to your mobile isn’t always ideal if you’re with clients, or travelling.

In these economically challenging times it doesn’t make sense to employ a full time receptionist, so whether you’re a self-employed tradesman or a thriving SME with lots of staff, we can provide a tailored phone answering service to suit your needs down to the ground.

We’ll answer the call in your company name and get the message to you by email or SMS so that you’ll never miss a potential sale again. We can also give you a personalised voicemail box so that you’ll get your messages even if your callers want to get hold of you out of hours.

Virtual Reception

If your needs are a little more comprehensive than basic call answering, don't worry - we've got the perfect solution no matter what you're looking for.

Take a look at the other services we can provide:
• Phone number provision: No office? No worries. We can give you a phone number for anywhere in Ireland or the UK. If you’re expanding your business and want a presence in another city, this might be the perfect solution.

• 1850, 1890, 0818 numbers: We can provide non-geographical numbers in an instant, and manage the service for you.

• Call overflow: Our intelligent platform allows us to monitor your call traffic and answer the calls which can’t be answered by your own staff.

• Conference call: It’s not always easy to get everyone in the same room for a meeting, not to mention the time and expense of doing so. The Moneypenny conference platform allows up to twenty participants to join in a call so discussions can take place. This makes it easy for you, your clients and colleagues to exchange information and can speed up business transactions. 

• Bespoke IVR: Sick of your technical department getting sales calls? Snowed under with customer service enquiries but no resources to set up a separate department to handle them? Miss Moneypenny can engineer the perfect solution tailored to your needs. We can blend seamlessly into your business as an add-on department which complements the existing framework. Once your customer decides what it is they need, our IVR system can be used to cleverly route calls externally so that your staff are not being interrupted by misdirected enquiries.

PA Secretarial

We’re a clever bunch here at Miss Moneypenny. We know that, as a business owner, you’re expected to be all things to all people and there simply aren’t enough hours in the day.

With that in mind, we’ve got an awesome team of staff who’ll help you overcome those daily battles with time. Our secretarial facility nicely complements our other services. We won’t just answer your calls, we’ll deal with your messages. Before we forward your emails, we’ll answer the questions in them. We can identify the nitty gritty and take care of it neatly.

Here at Miss Moneypenny, our philosophy is simple: we don’t pass on your problems, we’ll do our very best to solve them.

We’ve got access to the technology which allows you to see your diaries and files from anywhere in the world so you’re always in the loop and you’ll never lose your documents. Whether you need us to transcribe your work, send out a quotation, type out some letters or simply organise your diary, we’ll get it done in a jiffy. We store your company stationery so your outgoing communication represents you well. 

Customer Service

Your customers are the reason you're in business and it's important to look after them. However we know from experience that it's easy to get on with doing your job when you're confident that your customers are happy and satisfied with the service you're providing.

It may not be feasible to set up a division dedicated solely to customer support and that's where we step in. Look at the ways we can help you manage your customer support:

• Enquiries and prices: Do you spend a lot of time answering basic questions about your products? Give us the information and we’ll do that for you. When your customer calls, rest assured that they’ll get the information they need with no fuss.

• Order Processing: Could your time be better spent if you weren’t constantly trying to write down everything your customers ordered? We’ve got the resources to manage your order system for you. We’ll deal with your customers and process your orders so that your system is hassle-free and efficient.

• Technical Support: We’re interested in how things work. Teach us about your systems and we’ll be the fountain of knowledge at the other end of the phone. If you have different levels of tech support, our intelligent phone systems allow us to filter out the basic queries and patch the more complicated calls through to you. The result? Everyone’s happy.

• Moaning Minnies: Sadly, you can't please all of the people all of the time. But that’s ok. We’ve got enough charm to go around. Let us be your complaints department and we’ll do our very best to smooth things over and wipe up that spilled milk. 

Accounts

Looking after the financial side of the business is easier said than done. All too often, it's a once yearly scramble to get all the paperwork together and dump it on your accountant's desk.

Miss Moneypenny believes in a no-fuss approach to accounting. We've got a team of talented number crunchers to take the stress out of making money. Look at the ways we can help:

• Tax registration: Advice on the type of company to form and what tax registrations you need
• Book-Keeping: It doesn’t need to be a drain on your time. We’ll process your invoices, receipts and payments as an add-on to the administrative support service.
• Year end accounts: From preparation of the accounts to filing them with the Companies Office
• Tax returns: Personal and business tax returns with a particular focus on minimizing your tax liability.
• Budgets & Cash-Flows: Need to monitor how your business is performing, then our cash-flow analysis services and budgeting services provide you with the information you need to help you become more profitable
• VAT: We will look after all aspects of your VAT and ensure that you fulfill your revenue obligations in a timely manner.
• Payroll: If you’ve got staff, we can handle all aspects of your payroll, including taxes and levies.
• RCT: All areas of Relevant Contract Taxes are covered here, from C2 applications to monthly RCT returns.
• Advisory service: Not sure how to charge? We can analyse your business and implement the correct charging structure so that you’re billing your customers properly from the outset.

Remember, Miss Moneypenny is here to make your life easier. We're a close-knit team and it makes sense for you to channel your services through one service provider. We can integrate our accounting packages with any other aspect of support.